Black Khadi Cotton Saree With Embrodery Work Stitched Blouse

At Cottonkatha, we want you to love what you shop with us. If for any reason you are not satisfied with your purchase, our hassle-free return, refund, and exchange policy is here to help.

1. Eligibility for Returns & Exchanges

• Items can be returned or exchanged within 7 days of delivery.

• Products must be:

  • Unused, unworn, and unwashed

  • In their original condition with all tags, labels, and packaging intact

  • Accompanied by the original invoice or proof of purchase

• Customized, sale, or discounted items are not eligible for return or exchange.

2. Return & Exchange Process

1. Initiate Request – Contact us at 📧  Cottonkathastudio@gmail.com
   📞 +91  910 645 9352 within the return period.

2. Approval & Pickup – Once approved, our courier partner will arrange pickup (where available). Customers may need to self-ship if courier service is not available in their area.

3. Inspection – Returned products will undergo a quality check before processing refund/exchange.

3. Refund Policy

• Approved refunds will be processed within 7–10 business days after we receive the returned item.

• Refunds will be credited back to the original payment method (Credit/Debit Card, UPI, Net Banking, Wallets, etc.).

• Shipping and COD charges are non-refundable.

4. Exchange Policy

• Exchanges are subject to product availability.

• If the requested item is unavailable, a refund or store credit will be issued.

5. Damaged or Defective Products

• If you receive a damaged, defective, or wrong product, please notify us within 48 hours of delivery with unboxing images/video as proof.

• We will arrange a replacement at no extra cost or issue a full refund.

6. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

• Innerwear, lingerie, or personal care items

• Customised or made-to-order products

• Products purchased during clearance or final sale

7. Contact Us

For return, refund, or exchange assistance, please reach us at:

📧  Cottonkathastudio@gmail.com
📞 +91  910 645 9352

We are always here to ensure you have a smooth and satisfying shopping experience.

At Cottonkatha, we are committed to delivering your orders quickly, safely, and reliably. Please read our shipping policy carefully to understand how we process and deliver your purchases.

1. Order Processing

• Orders are processed within 1–3 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next working day.

• Customised or made-to-order products may take additional time; estimated timelines will be communicated during purchase.

2. Shipping Methods & Delivery Time

• We partner with trusted courier services to ensure safe and timely delivery.

• Standard delivery timeline within India: 5–7 business days (may vary based on location).

• For remote or rural areas, delivery may take longer.

• International shipping (if applicable) timelines will vary depending on the destination country.

3. Shipping Charges

• Free shipping may be available on orders above a certain value (as per promotional offers).

• Shipping fees (if applicable) will be displayed at checkout before you confirm your order.

• Cash on Delivery (COD) may include an additional service charge.

4. Order Tracking

• Once shipped, you will receive an email/SMS with tracking details.

• You can track your order directly through our courier partner’s website or via the tracking link provided.

5. Delays & Exceptions

• Delivery delays may occur due to unforeseen events such as weather conditions, strikes, or natural calamities.

• Cottonkatha is not responsible for delays caused by courier partners once the order has been dispatched.

6. Incorrect Address / Failed Delivery

• Customers are responsible for providing accurate shipping details.

• If a package is returned due to an incorrect address, re-delivery charges will apply.

• For COD orders, repeated failed delivery attempts may result in cancellation of future COD privileges.

7. International Shipping (if applicable)

• Customs duties, taxes, and import charges are the responsibility of the customer.

• Delivery timelines may vary depending on the destination country’s customs clearance.

8. Contact Us

For any queries regarding shipping or delivery, please reach us at:

📧  Cottonkathastudio@gmail.com
📞 +91  910 645 9352